Communication is the process of sharing information with other individuals. Over the years the importance of communication in organized effort has been recognized. Indeed group activity
is impossible without communication because coordination and change cannot be effected.
Although organizational leaders
have a major responsibility to set the right tone for effective
communication, every person in an organization also shares
this responsibility. Superiors must communicate with subordinates
and vice versa.
Communication is a two-way process
in which everyone is both an originator and a receiver of
communication.
The best way to approach the
analysis of the various facets of communication is through
the introduction of a communication model.
Listening is an integral and
important part of communication without which the whole process
is incomplete. The filters and barriers in listening distort
the communication and the fact remains that good listeners
are good influencers.
